TERMS AND CONDITIONS
Le Parfumier (hereinafter “Le Parfumier”, “we”, “us” or “our”) operates the Le Parfumier website (the “Site”). Use of the Site is governed by terms and conditions that apply to the Site and to sales, shown below (the “Terms and Conditions”), which constitute an agreement between you and Le Parfumier. Le Parfumier may modify these Terms and Conditions at any time.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITE AND/OR ORDERING A PRODUCT FROM THE SITE.
By using the Site or ordering product(s) from it, you acknowledge that you have read, understood and agree to all the Terms and Conditions. If you do not agree to these Terms and Conditions, do not use the Site or order products from it.
Le Parfumier reserves the right to modify the Terms and Conditions at any time, effective as soon as changes are posted on the Site, with no liability to you or any other individual. If we make modifications, we will post the new Terms and Conditions on the Site and indicate the date of the most recent update. You should therefore reread the Terms and Conditions of use each time you visit the Site or make a purchase. If at any time you find that you no longer agree with the Terms and Conditions, you must immediately stop using or accessing the Site.
1.1 Location of Site Operations
Le Parfumier operates the Site from its offices in Canada. Le Parfumier makes no representations to the effect that material on the Site is available for use in locations other than Canada, and accessing the Site from locations where its content or use thereof are prohibited may be illegal. Those who choose to access this Site do so of their own initiative and are responsible for complying with any locally applicable laws.
1.2 Site Modifications
Le Parfumier may terminate, change, suspend or discontinue any aspect of the Site, including its functionality, at any time without prior notice or liability. Le Parfumier may also (i) add, remove, modify or otherwise change any content that is on the Site or accessible from it or (ii) impose limitations as regards certain functionalities and services or restrict your access to some or all parts of the Site without prior notice or liability.
1.3 Restrictions Relating to Use of the Site
You may only use the site in accordance with these Terms and Conditions. Unless otherwise specifically indicated in one or more sections of the Site, no part of the Site may be copied, reproduced, distributed, published, translated, downloaded, displayed or transmitted in any way whatsoever without prior written permission from Le Parfumier. You may display or download material from the Site for non-commercial purposes only; provided that you do not modify it and that you respect its relevant copyrights.
1.4 Intellectual Property
Names, words, titles, phrases, logos, illustrations, graphic icons and service marks (collectively the “Trademarks”) that appear on the Site, products or any components included in or with those products may represent registered or unregistered trademarks or other intellectual property belonging to Le Parfumier, its affiliated companies or third parties.
All content appearing on the Site or products, specifically including any photos, illustrations, designs, trademarks, images and text (collectively the “Content”), is the exclusive property of Le Parfumier, its affiliated companies or third parties and is protected by Canadian and/or international copyright laws. You are hereby granted limited permission to access the Site for your personal and non-commercial use only, on the condition that you retain all credits and notices relating to copyright and other proprietary exclusivity. Unless explicitly stated in the Terms and Conditions, no other use of the Content is authorized.
1.4.3 No Right Granted.
Nothing that appears on the Site, products or elsewhere shall be directly or indirectly construed as granting you (or anyone whosoever) any license, right, title or other interest in the Trademarks or any other intellectual property, and the Trademarks and other intellectual property shall remain the exclusive property of Le Parfumier or their owners.
1.4.4 Restrictions Related to Site Use.
You may not copy, reproduce, utilize, distribute or transmit, in part or in whole, the Trademarks, Content or any other intellectual property that appear on the Site, in or with products or components that are included there, without express prior written consent. Any non-authorized use may make you liable for civil and/or criminal damages.
1.5 Links to Other Sites
The Site includes links to other websites operated by other companies. By clicking on these links, you will leave the Le Parfumier Site. Le Parfumier has neither developed, reviewed nor verified the accuracy of the data contained on these sites. Le Parfumier has no control over the operation of these websites and the fact that they may be linked to the Le Parfumier Site does not in any way render Le Parfumier liable, specifically as regards their content, the products/services provided or any other damages or loss that they may cause you.
1.6 User-Submitted Information
As a user of this Site, you acknowledge that any material, information and opinions (collectively the “Information”) that you may submit to Le Parfumier in any way whatsoever will be assigned to Le Parfumier and who will become its full and sole owner, and you waive any moral rights with regard to this Information. Le Parfumier hereby advises you that it can, without issuing any compensation to you, use, reproduce, publish, license, distribute, disclose and transmit by any means and to whomever it sees fit any Information you submit to Le Parfumier. Further, you are prohibited from submitting to Le Parfumier Information that could be illegal, defamatory, obscene or contrary to any applicable law. When you submit Information to Le Parfumier, you hereby represent that you hold any and all relevant rights to such Information, specifically intellectual property rights. You assume liability and agree to compensate, protect, indemnify and hold harmless Le Parfumier, its related companies and their respective managers, directors, shareholders, agents, representatives and employees from any liability, obligation, loss, damage, penalties, claims, actions, legal proceedings, fees, expenses and expenditures (including legal fees) relating to or resulting from your use of the Site and the Information that you have submitted. Le Parfumier reserves the right to not publish or to retract any material that you may have submitted to Le Parfumier at its discretion, for any reason whatsoever.
- STANDARD TERMS AND CONDITIONS OF SALE
We are a Canadian site in Canadian currency, however you can pay in different currencies. You may pay in US, Euro, Great British Pounds.
Residents of Canada or Residents of the U.S or International Residents.
There are no Duties for the orders in the United States.
You can ship to the United States from the Canadian site.
You can ship Internationally from the Canadian site, however there are a few cities that we cannot ship to worldwide! All duties to International Countries are not included.
2.2 Setting Up an Account
The purchase price for each product appears adjacent to it on the Site.
2.3.2 Shipping costs.
Shipping and delivery charges and applicable taxes are extra (unless we state that shipping is included) and will be shown on screen before you confirm your order.
2.3.3 Sales tax.
Applicable sales taxes are extra and will be shown on screen before you confirm your order. International Order duties may apply depending on the country and policies.
2.3.4 Price changes.
Le Parfumier reserves the right to modify the prices of products on the Site at any time, without prior notice.
2.3.5 Boutique prices.
Prices for products offered on the Site may differ from prices for the same products sold in Le Parfumier stores, and you will have no recourse against Le Parfumier, its affiliated companies or Le Parfumier franchise stores if the price difference is not in your favour or if you could have taken advantage of better sales terms had you made your purchase elsewhere or at another time.
2.4 Credit Card Payment
2.4.1 Credit cards accepted.
At present we are not able to accept payment in cash or by cheque. The Site accepts the following credit cards only:
- American Express
We reserve the right to stop accepting credit cards from one or more issuers at any time.
2.4.2 Validity and authenticity.
You must use a valid and authentic credit card on the Site, and be an authorized user. If the charge is not approved or accepted, we reserve the right to cancel your order without notice, with no liability or obligation. We reserve the right to contact the issuer for authorization if we suspect that a card is being used fraudulently.
2.5 Return and Refund Policy
As the COVID-19 situation continues to change, we’re taking action to better serve you and our associates. We’ve temporarily updated our Return Policy, effective immediately. If the seal is broken, the merchandise cannot be returned or exchanged.
In order to return merchandise, you must obtain an authorization number from our customer service department.
You may return any unopened product (except Skin Care such as Body Cream, Body Lotion, Soap, Hair care, Body Cream, Body Lotion, After shave, After Shave Balm) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges. To receive a Full Refund on returning the item(s) must be returned in the exact condition received by a customer. If the seal is broken, the merchandise cannot be returned or exchanged. All merchandise must be returned in their original, sealed, unused, undamaged, and fully packaged condition. The item(s) must be returned in the exact condition received by a customer. Unless the item(s) was initially purchased as Unboxed, the item(s) will need to be returned in their original, sealed, unused, undamaged, and fully packaged condition. If an item is not returned under the conditions mentioned, that item does not qualify for a Full Refund.
We charge a 25% restocking fee for any product not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds or exchanges on Skin Care such as Body Cream, Body Lotion, After-shave, Hair care, Soap, or Makeup items due to Personal hygiene reasons. So please make your selections carefully.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
Full name and address & Telephone Number
Your reason for returning the merchandise
The address for product returns is
2065 Autoroute 440 Ouest, Laval, Quebec,
2.5.3 Supporting documentation.
Returned items must be accompanied by their invoice and authorized number for return.
2.5.4 Return shipping costs.
All returns must be shipped back to Le Parfumier using a traceable courier and we must have a Tracking number. (UPS, FedEx, DHL, Dicom Express, Post Canada, USPS Delivery Confirmation)
Any package that has not been received by Le Parfumier and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 21 business days to process your return or exchange.
If your package is returned to Le Parfumier marked as “refused”, “unclaimed”, or “undeliverable”, we charge a 25% restocking and handling fee and Shipping cost to be returned to Le Parfumier will be deducted to your credit. Shipping cost is not refundable.
When your return arrives at Le Parfumier, we will refund the amount less the 25% restocking and handling fee and Shipping and return cost will be debited to your credit card account as soon as possible provided that the merchandise has been returned by you and received by Le Parfumier in accordance with Section 2.5.1 above, and is in the same condition that it was at the time of delivery.
2.6 Product Availability
Le Parfumier does not under any circumstances guarantee that products offered on the Site are available in inventory. If Le Parfumier is not able to deliver any of the items you order because they are out of stock, we will refund the amount charged to your credit or debit card for these products and send you a refund confirmation by email.
Le Parfumier will not be responsible at any time for any damages that you may incur because products are out of stock.
2.7 Product Delivery
2.7.1 Gift wrapping.
Le Parfumier currently does offer gift wrapping
2.7.2 Shipping destination.
Le Parfumier offers delivery throughout Canada, the U.S and International and there are a few exceptions worldwide due to restrictions. Please consult our boutique locator to find the store nearest you.
Le Parfumier will deliver items you purchase to the address you provide in your order. Deliveries cannot be made to post office boxes.
2.7.4 Shipping fees.
Shipping fees vary depending on the order (weight, volume, and destination and delivery time) and will appear on the screen before you confirm your order.
The shipping fees below are shown for reference only. All amounts are in Canadian dollars.
Shipping Address Regular Delivery ====================================== ================ Canada (Quebec) $10.00
Canada (EASTERN provinces) $15.00 Canada (Western provinces) $15.00 Canada (Territories) $15.00 U.S. $20.00
INTERNATIONAL WORLDWIDE (SOME EXCEPTIONS MAY APPLY) AT CHECK OUT IT VARIES DEPENDING YOUR ZIPCODE OR POSTAL CODE AND WEIGHT OF YOUR ORDER.
2.7.5 Delivery times.
Le Parfumier strives to have orders delivered as quickly as possible once your order is accepted, using the delivery method you select on the Site. Delivery times and fees will vary based on the shipment destination, delivery method selected and availability of products in inventory. Delivery time calculations are from the shipment’s departure from the Le Parfumier premises.
Delivery times, for reference only
Canada (Quebec and Ontario) 4-7 business days Canada (Maritime provinces) 5-7 business days Canada (Western provinces) 7-10 business days Canada (Territories) 10-20 business days
U.S. 8-12 business days
INTERNATIONAL 4-10 business days
Product deliveries are subject to the corporate policies of the delivery companies used by Le Parfumier, which presently include Canada Post within Canada and FedEx, Ups, DHL, Dicom Express in the U.S and International., and the corporate policies of other delivery companies that Le Parfumier may use from time to time. Policies concerning the signature of delivery receipts will apply to you. For the US the “deliver without signature” means that you irrevocably accept that a) Le Parfumier and its designated shipper will deliver your package(s) as indicated in the “shipping address” section without obtaining your signature or the signature of a third party as presentation by Le Parfumier or its shipper of a delivery receipt showing the specified place and shipper’s signature release number constitute proof of proper delivery in accordance with your instructions; and b) you specifically waive the right to seek any recourse against Le Parfumier and/or its designated shipper in the event that you do not receive your shipment(s) when proof of delivery has been provided. In addition, you will be responsible for recovering the products in accordance with the rules of one or both of the abovementioned companies. Le Parfumier will not be responsible for any lost shipments; you will have to make a claim with the courier companies mentioned above using your Shipping tracking number.
Le Parfumier will not be responsible for any lost shipments; you will have to make a claim with the courier companies mentioned above using your Shipping tracking number. If your package is returned to Le Parfumier marked as “refused”, “unclaimed”, or “undeliverable”, we charge a 25% restocking and handling fee and Shipping cost to be returned to Le Parfumier will be deducted to your credit. Shipping cost is not refundable.
When ordering delivery services you, as “Shipper”, are agreeing, on your behalf and on behalf of the receiver of the Shipment (“Receiver”) and anyone else with an interest in the Shipment that these Terms and Conditions shall apply.
“Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means delivery chooses, including air, road or any other carrier. A “waybill” shall include any Shipment identifier or document produced by Shipping Company or Shipper automated systems such as a label, barcode, waybill or consignment note as well as any electronic version thereof. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, than insurance may be arranged at an additional cost.
- Customs Clearance
- Unacceptable Shipments
- Deliveries and Undeliverables
- Shipment Charges and Fees
- Shipping Company Liability
- Shipment Insurance
- Circumstances Beyond Delivery Company Control
- Shipper’s Warranties and Indemnities
- Governing Law
2.7.7 Transfer of title.
You become the owner of the products you ordered when Le Parfumier turns your shipment over to the delivery company. You assume all associated risks at that point and Le Parfumier will not be responsible for any loss, destruction or damage.
2.7.8 Payment in full.
Le Parfumier must receive payment in full for products before they can be shipped to you. Duty fees can apply for United states and International purchases that are not included in your payment for your order at Le Parfumier.
- GENERAL INFORMATION
THE FOLLOWING PROVISIONS APPLY TO BOTH USE OF THE SITE (SEE SECTION 1 ABOVE) AND TO PRODUCT ORDERS (SEE SECTION 2 ABOVE).
3.1 Disclaimer of Warranties
THE SITE AND THE ELEMENTS CONTAINED THEREIN ARE PROVIDED AS IS, WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION, IMPLICIT OR EXPLICIT. SUBJECT TO ANY APPLICABLE LAW TO THE CONTRARY, LE PARFUMIER DISCLAIMS ANY LIABILITY AND PROVIDES NO REPRESENTATION, WARRANTY OR CONDITION, INCLUDING WARRANTIES OF MERCHANTABILITY, DURABILITY, MERCHANTABLE QUALITY OR SUITABILITY FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. MOREOVER, LE PARFUMIER MAKES NO REPRESENTATION, WARRANTY OR CONDITION RELATIVE TO (I) THE USE, VALIDITY, ACCURACY OR RELIABILITY OF THE ELEMENTS SHOWN ON THE SITE OR THE RESULTS ARISING FROM THE USE OF SUCH ELEMENTS OR (II) THE FACT THAT THE SITE AND ITS CONTENT ARE OFFERED WITHOUT INTERRUPTION OR THAT THEY WILL BE FREE OF ERRORS (WHILE LE PARFUMIER DOES EVERYTHING POSSIBLE TO ENSURE THAT THE SITE CONTAINS NO ERRORS), THAT ERRORS /INTERRUPTIONS ON THE SITE WILL BE RECTIFIED OR THAT THE SITE OR THE SERVER THAT HOSTS THE SITE WILL BE VIRUS-FREE.
3.2 Limitation of Liability
IN NO EVENT SHALL LE PARFUMIER, ITS AFFILIATED COMPANIES OR THEIR RESPECTIVE MANAGERS, DIRECTORS, SHAREHOLDERS, AGENTS, REPRESENTATIVES OR EMPLOYEES BE HELD RESPONSIBLE FOR INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION THE LOSS OF DATA, PROFITS, REVENUE, BUSINESS OPPORTUNITIES OR ANY LOSS, DAMAGE, RESPONSIBILITY, COST OR EXPENSE ARISING FROM OR IN RELATION TO YOUR PURCHASE OF PRODUCTS FROM THE SITE, THE USE OF THE SITE OR THE INABILITY TO USE THE SITE, WHATEVER THE ORIGIN OF THE ACTION (CONTRACTUAL RESPONSIBILITY, IN TORT, NEGLIGENCE, GROSS NEGLIGENCE OR BASED UPON ANY OTHER LEGAL DOCTRINE, INCLUDING FUNDAMENTAL BREACH), EVEN IF LE PARFUMIER HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT LE PARFUMIER LIABILITY TOWARDS YOU MAY BE UPHELD, IT SHALL BE LIMITED TO THE PURCHASE PRICE OF THE ITEMS THAT YOU ORDERED ON THE SITE.
Regardless of the foregoing, nothing within the current Section 3.2 can have the effect of limiting your rights as a consumer with respect to one or more of the laws of public order (including consumer protection laws) that may be applicable to you.
3.3 Force Majeure
Le Parfumier will not be responsible for non-performance, in whole or in part, of any of its obligations whatsoever toward you, or for damages or losses that you may suffer, if such non-performance, damages or losses result from an act of God or from circumstances beyond its control.
3.4 Applicable Law and Territorial Jurisdiction
The Terms and Conditions shall be governed by the laws in effect in the province of Quebec, Canada, and any claims in conjunction with the Site, its Content or its use shall be governed by laws applicable in the province of Quebec, Canada. The application of any private international law or any law that might be applied to resolve legal disputes, such as the United Nations Convention for Contracts on International Sale of Goods, is expressly excluded.
The Terms and Conditions constitute the entire agreement between Le Parfumier and you relating to the subjects covered herein. If provisions of the Terms and Conditions or their implementation are found to be invalid as regards any statute, regulation or law whatsoever, the aforementioned provisions shall be removed from the conditions for use and the remaining provisions in the Terms and Conditions shall not be affected.